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It's no secret that successful companies are the ones with satisfied customers. But while many executives claim to understand the importance of customer experience (CX), it often falls by the wayside as resources are channeled into product development.

There's a question about who is the final decisionmaker. Also, Facebook VP of public policy Joel Kaplan works for Sheryl, essentially. Joel Kaplan should not be a person who gets to ensure that voter suppression is not happening.

As people spend more time at home as a result of the Covid-19 pandemic, various television and video services have reported that consumer usage has grown considerably over the past five months. I recently found in a national online survey of the U.S. Adult population, that 20% of people report they are watching more Internet video as a result of the Covid pandemic stay at home situation.

TikTok has become a major promotional tool for the music industry. Songs can take off on TikTok by accident, as with the sudden surge in popularity of Matthew Wilder's 1983 hit "Break My Stride" earlier this year.